Gable Systems Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a binding agreement between your organization ("Customer") and Waypoint Systems LLC, a Tennessee limited liability company operating Gable Systems ("Gable," "we," "us"). By creating an account or using the Service, you represent that you have authority to bind your organization to these Terms.

2. The Service

Gable provides a white-label AI assistant platform that allows organizations to upload documents and deploy a branded AI assistant for internal and customer-facing use. The Service is provided on a subscription basis.

3. Eligibility

The Service is available to businesses and organizations only. You must be at least 18 years of age and have authority to enter into contracts on behalf of your organization to use the Service.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use at support@gablesystems.ai.

5. Free Trial

New customers receive a 10-day free trial beginning when their assistant is first deployed ("Go Live"). A valid payment method is required to activate the trial. If you do not cancel before the trial period ends, your payment method will be charged automatically at the applicable subscription rate.

6. Subscription, Plans and Payment

6.1 Subscriptions are billed monthly in advance in US dollars through Stripe. You authorize recurring charges until you cancel. Prices may change with 30 days' notice.

6.2 Each plan covers a number of people and a number of documents. People means members of your organization who have accepted an invitation to the dashboard, including administrators, counted when they accept. Invitations not yet accepted, people you have mentioned during setup, customers who use a link you share, and people who text your keyword are not counted. Documents means files stored in your knowledge base. Files received by email that are awaiting your review, or that you rejected but that have not yet been removed, also occupy space against your document limit until they are removed. Documents held because you are at your limit (see 6.6) do not count.

6.3 Gable may recommend a plan based on what you tell it during setup. A recommendation is not a charge and every plan remains available to you. Your plan changes only when an administrator confirms the change on a screen that states the new plan, its limits, the new monthly price, and any amount due today.

6.4 When you move to a higher plan during a billing period, you are charged today for the difference for the remainder of that period, calculated by Stripe on a daily basis, and the new monthly price from your next renewal. Moving up takes effect immediately.

6.5 When you ask to move to a lower plan, the change takes effect at your next renewal date. You keep your current plan's limits until then and may withdraw the request before that date. We never move you to a lower plan on our own, and falling below a plan's limits does not change your plan.

6.6 Documents that arrive when you are at your document limit are stored and held waiting for space. They are not read by the assistant and not deleted. They are released, oldest first, when you move to a higher plan or when space frees up. Held documents follow the same retention as the rest of your data and are deleted with it if your account closes.

6.7 If your organization was above a limit when these limits took effect, your limit for that count is the number you had at that time, and it stays yours. It is shown on your Billing page.

6.8 The Executive add-on is a separate monthly charge on any plan, added or removed by an administrator from Billing and prorated the same way. While Executive is active, the document limit does not apply.

7. Refund Policy

All subscription fees are non-refundable. You may cancel your subscription at any time; your subscription then runs to the end of the paid period. No partial or pro-rated refunds are issued for unused portions of a billing period. Where you have set your subscription to end at the close of the current period, no further charges are made after that date.

8. Cancellation and Data Deletion

You may cancel from your dashboard; your subscription runs to the end of the paid period. Your organization's data, including documents held waiting for space, is kept for 30 days after that and then permanently deleted, with notices sent 23 and 29 days in. This deletion is irreversible. We strongly recommend exporting your data before cancelling using the export feature in your dashboard.

9. Customer Data and Documents

9.1 You retain all ownership rights to documents you upload. You grant Gable a limited license to process your documents solely to provide the Service. We do not claim ownership of your content, sell it, or use it to train AI models.

9.2 Marketing Reference. By using the Service, Customer grants Waypoint Systems LLC a limited, non-exclusive, royalty-free right to identify Customer as a Gable Systems customer and to display Customer's name and logo on gablesystems.ai and in marketing materials solely for the purpose of identifying Customer as a user of the Service. Customer may revoke this permission at any time by written notice to support@gablesystems.ai, after which we will remove Customer's name and logo within 30 days.

10. Acceptable Use

You agree not to:

• Upload content that violates any law or third-party rights
• Attempt to reverse engineer or circumvent the Service
• Use the Service to store or transmit malicious code
• Resell or sublicense the Service without written permission
• Upload content that infringes intellectual property rights

11. Service Availability

We strive for high availability but do not guarantee uninterrupted access. We are not liable for downtime, data loss, or service interruptions beyond our reasonable control.

12. Intellectual Property

Gable Systems, its software, design, and branding are owned by Waypoint Systems LLC. Nothing in these Terms transfers ownership of our intellectual property to you.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAYPOINT SYSTEMS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

15. Dispute Resolution and Arbitration

Any dispute arising from these Terms or the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Tennessee. You waive any right to participate in a class action lawsuit or class-wide arbitration. Nothing prevents either party from seeking injunctive relief in court for intellectual property violations.

16. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

17. Changes to Terms

We may update these Terms with 30 days notice. Continued use of the Service after notice constitutes acceptance of the updated Terms.

18. Contact

Waypoint Systems LLC

Germantown, Tennessee

support@gablesystems.ai